FAQS

Where are you based?

We are based in Melbourne Australia.

Why aren't my two pieces the same?

Due to the nature of the natural cement stone, no two slabs are ever the same, each slab has its unique colour, pattern and veining. This means each piece is unique for you, and that’s the beauty of it!

Do you offer wholesale?

We do offer wholesale. If you wish to enquire about becoming a wholesaler please contact us at info@elleetterre.com

 Are your products all handmade?

Yes! Our products are handmade with love, which enhances the beauty and unique nature of each piece.

How should I care for my Elle et Terre pieces?

Accidents do happen and so we are here to help with a list of instructions to care for and preserve your little slice of mother nature. You can shop with confidence and know our pieces are designed to last a lifetime as they are made of stone. 

Many common foods and drinks contain acids that will etch or dull the stone surface so blot the spill with a paper towel immediately. Don’t wipe the area, as it will spread the spill.

We suggest cleaning surfaces with fresh warm water or dishwashing liquid. Do not use cleaners containing grit or abrasives on stone surfaces. Try avoid products that contain lemon, vinegar or other acids on natural stone surfaces.

Are your homewares food safe?

Yes! Our homewares are food safe & dishwasher friendly. They are water based and therefore nontoxic.

Each item on our website has a thorough description of its use. 

Is your packing eco friendly?

Yes we only use eco friendly packaging which is all sourced and manufactured here in Australia.

Any other questions?

Please don’t hesitate, we are one email away and here to help! Contact us via DM or email info@elleetterre.com